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Yearwood Performance FAQ

  1. Shipping Policy
    1. How do I get FREE GROUND shipping on my order?
    2. How fast is my order processed?
    3. When will my order ship?
    4. What shipping options are available?
    5. Do you ship outside of the USA?
    6. How will you ship my order?
    7. Do you ship to Alaska and Hawaii?
    8. Do you ship to APO/FPO addresses?
    9. Do you ship to Freight Forwarders?
    10. Do you ship to Canada and US Territories?
    11. How much is shipping?
    12. When will I receive my order?
    13. Do you offer expedited shipping?
    14. Can I have my order sent to more than one address?
    15. Can I send an order to a country other than the United States?
    16. What could cause a shipping delay?
    17. Delays by shipping companies
    18. Delays during holiday seasons between Thanksgiving and Christmas
    19. Item is on backorder
    20. Undeliverable packages (orders returned to us)
    21. Billing address information is inconsistent with what is on the credit card record
  2. Privacy Policy
    1. Collection of Personal Information by www.yearwoodperformance.com
    2. Privacy Policy
    3. Communications
    4. Brochure Mailing List
    5. Communications to Serve You
    6. Disclosure of Personally Identifiable Information
    7. Fraud Protection and Compliance with Law
    8. Service Providers
    9. Special Events
    10. Business Transfers
    11. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    12. Use of Aggregate Information
    13. Links
    14. Security
    15. Notification of Policy Changes
    16. Updating Personal Information
    17. Contacting Us
  3. FAQ's
    1. What is Your Return Policy?
    2. What is your Security Policy?
  4. Terms & Conditions
    1. Shipping Terms & Conditions
    2. Customer Returns
    3. Delivery Times
    4. Shipping Damage
    5. Disclaimer of Liability

Shipping Policy

Q: How do I get FREE GROUND shipping on my order?

Orders over $500 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

Q: How will you ship my order?

We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. YEARWOOD PERFORMANCE reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at (205) 605-0246 Our team is available Monday through Friday  8am – 5pm Central Time or us our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: Do you ship to Canada and US Territories?

We regret that we are not shipping orders outside the 50 United States at this time.

Q: How much is shipping?

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.

Q: When will I receive my order?

While many orders will ship directly from our warehouse in Alabaster, AL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Currently, we only ship to the 50 United States.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.


Privacy Policy

Q: Collection of Personal Information by www.yearwoodperformance.com

We do not collect personally identifiable information about you, except when you provide it to us through order forms, registration fields and other similar site interactions. To protect your personal information, registered Site users must enter a user name/email address and password to access their personally identifiable information. When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this.

Q: Privacy Policy

We will use email to communicate with you. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions. We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time. Just select the appropriate response in your account information.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by www.yearwoodperformance.com to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Yearwood Performance Center brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Yearwood Performance Center, please contact us via email at info@yearwoodperformance.com. Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that www.yearwoodperformance.com offers its customers.

Q: Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Yearwood Performance Center takes great pride in having you as a customer and we will ensure your privacy as a customer. Yearwood Performance Center does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.yearwoodperformance.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Yearwood Performance Center seeks to protect the security of your personal information both online and offline. Confidential information such as your credit card number will be used only to fulfill your needs. E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number.

Q: Notification of Policy Changes

Yearwood Performance Center reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at www.yearwoodperformance.com, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@yearwoodperformance.com.

We are confident that your visit to www.yearwoodperformance.com is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service at (505) 293-9190.


FAQ's

Q: What is Your Return Policy?

You can view our Return Policy here.

Q: What is your Security Policy?

YearWood Performance seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

Email is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.


Terms & Conditions

Q: Shipping Terms & Conditions

All orders placed prior to 2pm MST Monday-Friday will be processed the same day. Orders placed after 2pm MST Monday-Friday will be processed the following day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will be processed on Monday.

Q: Customer Returns

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 30 days of receiving your order or a refund of your costs as long as the merchandise is in fully resalable condition (no damage, no stains, and not wear and tear.

All returns must have its original packaging with freight prepaid. All returns after 30 days will be assed the standard 15% restocking fee. Returns made after 30 days of “Return Authorization” date must be assigned a Return Authorization Number (RA). Contact Yearwood Performance Center to receive an RA#.

Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Any questions pertaining to a return, contact Yearwood Performance Center at (505) 293-9190.

Q: Delivery Times

"In-Stock" items usually take between 2 to 7 days.

Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent a email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.

Q: Shipping Damage

In the event that your product arrives damaged from the freight company, you immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.

VERY IMPORTANT!! Please inspect each piece thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Yearwood Performance Center from all damage claims.

If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement: POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION and then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.

Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.

Q: Disclaimer of Liability

To the extent permitted by law, neither Yearwood Performance Center nor any of its employees partners, or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Yearwood Performance Center maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.


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